Returns & Refunds policy

At our store, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the following conditions.

Return Period

Customers may request a return within 3 days of receiving the product.
Any return request made after 3 days of delivery will not be accepted.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• The product must be unused, unworn, and unwashed.

• The product must be in its original packaging.

• All tags, labels, and accessories must be intact.

• The product must not be damaged, altered, or used.

If the returned item does not meet these conditions, the return request may be rejected.

Non-Returnable Items

The following items may not be eligible for return:

• Products that have been used, washed, or damaged by the customer

• Items returned after the 3-day return window

• Customized or made-to-order products (if applicable)

Return Process

To request a return, please contact our support team with:

• Your Order Number

• Photos of the product (if the item is damaged or incorrect)

Once your return request is approved, instructions for returning the item will be provided.

Refund Policy

After we receive and inspect the returned item:

• If the product meets the return conditions, the refund will be processed within 5–7 business days.

• Refunds will be issued through the original payment method or as store credit, depending on the situation.

Shipping Costs

Shipping charges are non-refundable.
Customers may be responsible for return shipping costs, unless the item received was damaged or incorrect.

Damaged or Wrong Product

If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery with photos so we can resolve the issue quickly.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail fatimaluxuryclothing6@gmail.com